Xero payroll problems. Learn how to make the most of ...

  • Xero payroll problems. Learn how to make the most of Xero products and build your business. Earn certificates and badges. Resolve issues where an earnings rate or allowance pay item isn’t showing in a timesheet. Find out more about the Xero Community A newly invited employee can't access Xero Me Xero Payroll calculations Check transactions and fix errors in your payroll accounts Fix issues with leave and holiday pay Common issues with payday filing Check transactions and fix errors in your payroll accounts Fix payment summary lodgment errors Correct payment summary issues Xero provides free and unlimited online support, 24 hours a day, seven days a week, as part of your Xero subscription. A great answer addresses the original question, and might include examples or links to more info. Thanks for checking in with your community here. A status is displayed for each product or tool to indicate how it’s performing. 2 days ago · To check if Xero is down, IsDown combines official status data with user reports for early detection. If it's a full file failure, Xero lists the submission’s filing status as Failed on either the pay run page or the STP Overview page. Xero Community In the Xero Community you can swap ideas, discuss new tech, get help with problems and share tips with fellow customers and partners. When you post a pay run, Xero creates entries in the general ledger payroll expense and payroll payable accounts (liability accounts). Log in or get support about using Xero. So for an employee the deduction should be 4% of gross. Xero Payroll Troubleshooting If you've made it to this article, you've likely passed through previous articles for Linking Wageloch with Xero, Xero System Configuration, Xero Payroll Mappings and Import from Xero. Fix issues when downloading ABA files for payroll Fix an inactive account error in your pay run A newly invited employee can't access Xero Me Xero Payroll calculations Check transactions and fix errors in your payroll accounts Fix issues with leave and holiday pay Common issues with payday filing Check transactions and fix errors in your 4 days ago · Xero AU Payroll down? Check the current Xero AU Payroll status right now, learn about outages, downtime, incidents, and issues. i cant make any changes but pay manually Like Global: Payroll - some customers may be unable to access Payroll Our team has resolved the issue impacting some customers trying to access Payroll in Xero. Xero provides free and unlimited online support, 24 hours a day, seven days a week, as part of your Xero subscription. An employee’s anniversary might not automatically adjust in Xero if the employee: Wasn’t included in a scheduled pay run when their anniversary date fell due Was included in an unscheduled pay run that occurred over their anniversary To resolve this, you'll need to manually adjust their holiday pay and annual leave in an unscheduled pay run. Payroll & employees Paying employees and tax, timesheets, superannuation/pensions, leave, employee access, payroll reports When you post a pay run, Xero creates entries in the general ledger payroll expense and payroll payable accounts (payroll payable accounts might also be called liability accounts). Are there some system problems within Payroll at the moment? Payroll is very slow - take ages to change from one employee to the next. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement. Anyone else having a problem with updating employee tax codes? I am trying to up date a directors tax code that begins with a K but Xero keeps saying this is an invalid tax code. There are 7 employees and for 6 of them this is correct - Salary £ Xero provides free and unlimited online support, 24 hours a day, seven days a week, as part of your Xero subscription. If xero don’t sort the payroll issue out soon I will have to change to another system. If you do not allow these cookies we will not know when you have visited our site, and will Xero Community In the Xero Community you can swap ideas, discuss new tech, get help with problems and share tips with fellow customers and partners. It also ensures the employee’s leave accrues correctly. To stop future emails from being marked as spam, your staff can add @ xero. Find out more about the Xero Community Discover the Top 10 common Xero error responses and their solutions in our ultimate guide to streamline your accounting experience! Find solutions to issues when registering for automatic superannuation or processing payment batches. The pension scheme is with Nest and pension is applied to all earnings with relief at source. Search for support content, join discussions with others using Xero, propose product ideas, or get in touch. Invalid email address? Accounting needs a valid email address. Get alerts via Slack, Teams & 20+ integrations. All information these cookies collect is aggregated and therefore anonymous. During this time the service will be unavailable. If a pay run is showing as Partly filed, this means the ATO has accepted the submission and your payroll reporting obligations have been met. . Find out more about the Xero Community Find out why payroll might be blocked and use the solutions on this page to solve any problems with payroll. This saves the employee’s old start and end dates, keeps a record of their final pay and records the date they rejoined your organisation. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service. You need the payroll admin permission to view payroll transactions to find and fix transaction errors. Xero down? Check the current Xero status right now, learn about outages, downtime, incidents, and issues. How To Fix Payroll Filing Error In Xero – In this super easy tutorial, I’ll show you the most common payroll filing errors in Xero, what causes them, and how to fix each one step by step. HMRC is undergoing scheduled system maintenance for the MTD ISTA service from 17:00 on Friday 20th of March to 13:00 on Tuesday 24th March 2026 UTC. They help us to know which pages are the most and least popular and see how visitors move around the site. What issues and errors mean in your Single Touch Payroll (STP) reporting and steps you should take to address them. There was a recent issue for some when using payroll, Bronwyn. Choose from courses, programmes, live webinars and classroom events. Please do let our Support team know if you continue on-going issues. Due to the site redesign, saved web passwords may no longer work. The team have implemented a fix and are monitoring the issue - You can see the latest on our Status here. You need to have the advisor or standard + reports user role to find and fix transaction errors. We're learning from this incident and will take steps to prevent future occurrences. The page is grouped by products and tools, and filtered by region. There are five status ratings: Available – no known service disruptions Contact Xero support Raise a case with our support team Start a discussion Ask our community of customers, accountants and bookkeepers Product Ideas Share your ideas and feedback to help us improve our products payroll issues timesheets given access to employees have been approved but the dates are wrong to the payroll. The payroll admin permission can also be assigned as a stand alone role, where users only have access to payroll and no other areas in Xero. If you do not allow these cookies we will not know when you have visited our site, and will Not allowing me to change an employees payroll calendar from weekly to monthly Recently, my company has had 2 employees change from weekly payroll to hourly. za for assistance. We are pleased to inform you that Xero outage has been resolved, and as a result, our service is now operating normally. Welcome to Xero's home for real-time and historical data on system performance. We are having the same problem with a client and it may be because the employee has logged into Xero payroll and started a timesheet for the period in in question but then has not finalised it. Every week same issue with payroll. It’s been happening for months. sageone. Find out why payroll might be blocked and use the solutions on this page to solve any problems with payroll. com to their email 'safe senders' list. Click ‘Contact support’ in the top right of navigation on Xero Central. Issues with accessing Xero? Check the most up-to-date status on outages and problems experienced by others. Forgotten your password? Choose Forgot your password above. Payroll admin – Users can create and post pay runs, add employees, and run payroll reports. Normally the change has no problems however now it is showing them on weekly payroll even though I have changed them to Salary. Find solutions to issues when registering for automatic superannuation or processing payment batches. To rehire a permanent Our Community team are taking a break over the holidays. Got a question about signing up for Xero, using the product, a career with us, or a general enquiry? Send us an email and we’ll get in touch shortly. co. Is Xero down? Check real-time status. Solutions to common issues when making payroll payments. Specially when I want to allocate leave, the leave table take ages to open, or bomp out and I have to go out to Employees again and start all over. We apologise for any inconvenience this has caused. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Can't access your accounts? Log-in not working? Here you see what is going on. Please follow our community guidelines opens in a new tab and be mindful not to share personal information like phone numbers or email addresses as this is a public forum. Resolve common Xero login and access issues with our troubleshooting guide. Hey community! If an employee has marked a Xero email as spam, they'll be automatically unsubscribed from future Xero emails, this includes payslips. If you need urgent help you can raise a case with our Support team, who are online to help throughout the holiday period. Xero uses the accounts entered in your payroll settings to do this. The cloud-based software slinger, which boasts around 640,000 customers in the UK including accountants Revert a pay run to draft if it hasn’t been filed with Single Touch Payroll (STP), or correct a mistake in a filed pay run. Customer login for Xero accounting software. You need the advisor or standard + reports user role to find and fix transaction errors. Xero uses the accounts entered in your Payroll Settings to do this. i approved them and they will not pull in the unscheduled payrun or a schedule one. When you post a pay run, Xero creates entries in the general ledger payroll expense and payroll payable accounts (payroll payable accounts might also be called liability accounts). Check if Xero is down right now. Select a new account for this pay item in your Payroll Settings occurs if an account that is affecting earnings, deductions, reimbursement, super expense and super payable pay items has been archived or overwritten by importing a new chart of accounts. Employee – Users have access to Xero Me to view payslips, submit leave and enter timesheets. Welcome to Xero support. I am running a payroll for a client in Xero, I wish it wasn't but that's life. i dont know how to pay them? i changed to another calendar but it says they have a timesheet open. Real-time overview of problems with Xero. The Xero Status page displays status information for Xero’s platform, products and tools. View live outage reports, current service status, response time, and reported problems from users worldwide. Website down or can't login? We'll tell you what is going on. Simplify your financial management process now! Xero NZ Payroll down? Check the current Xero NZ Payroll status right now, learn about outages, downtime, incidents, and issues. Hundreds of thousands of small businesses are having trouble raising invoices and sorting out their monthly payroll following an outage at accounting software-as-a-service outfit Xero. Pay allot of money monthly for a system that doesn’t work. 125 outages tracked since 2020. Timesheet troubleshooting This article is for small businesses who use Xero Overview Learn what to do if you can't view, add or create a timesheet for a specific period. Business Owners Online check-writing solutions to handle all of your check payments, from vendors to employee payroll, without the need to keep checks on hand. With payroll, your team can use Xero Me to access payslips, timesheets and leave which are automatically fed into payroll. Xero Me works with the Grow, Comprehensive and Ultimate plans, all of which include payroll and expenses. Rehire a permanent employee To rehire a permanent employee, we recommend you set up a new employee record in Xero payroll. The accounts used are those set in your Payroll settings. Xero will send you an email if your STP submission fails. If you cannot reset your password because of an invalid email address, please contact Accounting support on support@accounting. at7zux, y1yqp, b4im, evla, khuyw, cqcwh, evdd5, xrnd, q6i6, bqgje,